Privacy Policy

Who we are

L&P House Clearance and Removals is a house removals, clearance, and cleaning business based in Canterbury, Kent. We are committed to protecting your personal data and handling it in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This privacy policy explains what personal data we collect, why we collect it, how we use it, and your rights in relation to it.

What data we collect

When you contact us or use our services, we may collect the following personal data:

• Your full name
• Phone number(s)
• Email address
• Property address and job details
• Dates of your job or enquiry
• Any additional information you choose to share with us

How we collect your data

We collect personal data in the following ways:

• When you fill in the contact or quote request form on our website
• When you contact us by phone, email, WhatsApp, or Facebook Messenger
• When you engage us to carry out a service

Why we collect your data

We use your personal data for the following purposes:

To provide our services

We use your name, contact details, address, and job details to arrange and carry out the removal, clearance, or cleaning work you have requested. This is necessary to fulfil our contract with you.

Accounting and record keeping

We retain job records including your name, contact details, job details, and dates for accounting and business administration purposes. This is necessary for our legitimate business interests and to comply with legal obligations.

To contact you during your job

We may use your phone number or email to communicate with you about the progress of your job, confirm arrangements, or provide updates.

Future marketing (with your permission only)

With your explicit consent, we may contact you in the future about our services, offers, or relevant updates. You can withdraw your consent at any time by contacting us using the details below.

How we store your data

Your personal data is stored securely in the following ways:

• In a password-protected spreadsheet used for job records and accounting
• In our email account (Gmail), where correspondence with you is retained
• On our phone, where call and message records may be held

We take reasonable steps to ensure your data is kept secure and protected from unauthorised access. Only authorised members of L&P House Clearance and Removals have access to your data.

How long we keep your data

We retain personal data only for as long as necessary:

• Job and accounting records are kept for up to 6 years in line with HMRC requirements
• Enquiry data where no job took place is deleted after 12 months
• Marketing contact data is held until you withdraw your consent

Who we share your data with

We do not sell, trade, or rent your personal data to third parties.

Your data is not routinely shared with any other organisations. In the unlikely event we are required to share data by law or regulatory authority, we will do so only to the extent required.

Cookies and website tracking

Our website does not use Google Analytics or any other tracking software that collects personal data about visitors.

Our website embeds a widget from the Environment Agency (a UK government body) to display our registered waste carrier status. This widget is hosted by the Environment Agency and is subject to their own privacy policy.

Your rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right to access — you can request a copy of the personal data we hold about you
• Right to rectification — you can ask us to correct inaccurate or incomplete data
• Right to erasure — you can ask us to delete your data (subject to our legal obligations)
• Right to restrict processing — you can ask us to limit how we use your data
• Right to object — you can object to us using your data for marketing purposes at any time
• Right to withdraw consent — where we rely on consent, you can withdraw it at any time

To exercise any of these rights, please contact us using the details below. We will respond within 30 days.

Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the UK's data protection authority:

Information Commissioner's Office (ICO)
Website: ico.org.uk
Helpline: 0303 123 1113

We would, however, appreciate the opportunity to address your concerns directly before you contact the ICO.

Contact us

If you have any questions about this privacy policy or how we handle your data, please get in touch: